Refund policy

Return and Refund Policy

Thank you for shopping at [THE DREAM] We value your trust and strive to provide you with the best products and service possible.
If you are not entirely satisfied with your purchase, we’re here to help                                                                                                                                                                     1. Returns

You can request a return within 7 days of receiving your order. To be eligible for a return, your item must be:

* Unused and in the same condition that you received it.
* In the original packaging with all tags intact.
* Accompanied by the receipt or proof of purchase.

Non-returnable items:

* Gift cards
* Personalized or custom-made items
* Items on clearance/sale (unless damaged or defective)

To initiate a return, please contact us at [support@thedream.ink ]our contact form. Once your return request is approved, we will share instructions for shipping the product back to us.

2. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

* If approved, your refund will be processed to your original method of payment within 5–10 business days
* Shipping charges are non-refundable unless the item was defective or damaged.

If you haven’t received your refund within the stated period, please check with your bank or payment provider before contacting us.

3. Exchanges

We only replace items if they are defective, damaged, or the wrong size/product was sent.
To exchange an item, contact us at [support@thedream.ink] within 7 days of delivery.

4. Shipping for Returns

You will be responsible for paying the shipping costs for returning your item unless it was damaged or incorrect.
We recommend using a trackable shipping service, as we can’t guarantee that we will receive your returned item

5. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: [support@thedream.ink]